Refund policy

EXCHANGE & RETURN POLICY


At Ocean Rack, we carefully select and inspect each garment before shipping. We want you to love your purchase; therefore, eligible items may be returned for store credit or exchanged, subject to the following terms and conditions.


Return & Exchange Period


Eligible, full-price items may be submitted for return or exchange within 6 calendar days from the date the item is delivered.


Sale items and items designated as Final Sale are not eligible for return or exchange.


Light-colored garments, including White and Ivory, are also considered Final Sale and are not eligible for return or exchange.


Ocean Rack does not issue cash refunds. Approved returns will be issued as store credit, subjet to the terms of this policy.


Return & Exchange Requirements


To qualify for a return, exchange, or store credit:


  • The item must be unused, unworn, clean, and in perfect condition.
    The item must remain in its original condition and may not have been altered, modified, cut, customized, or have accessories added or removed.
    All original tags, labels, hygienic protection, when applicable, and packaging must be intact.
    The item must not show signs of use, washing, makeup, perfume, deodorant, stains, odors, or damage.
    Light-colored garments, including White and Ivory, are Final Sale.
    Only one exchange per garment is permitted.
    Return shipping costs are the customer’s responsibility.
    Ocean Rack does not accept packages sent Cash on Delivery (COD).

 


Ocean Rack reserves the right to refuse a return or exchange if the item does not meet the requirements outlined in this policy.


Store Credit & Price Differences


If your return or exchange is approved, the eligible amount will be issued as store credit.


For exchanges:


The customer may select another eligible item of the same or greater value, subject to availability.
If the new item has a higher value, the customer must pay the difference before the new item is shipped.
If the new item has a lower value, no cash refund will be issued. Any eligible remaining amount will be provided as store credit.
Store credit is not redeemable for cash.
No cash refunds or reimbursements are issued.


How to Request a Return or Exchange


Eligible return and exchange requests must be initiated through Ocean Rack’s online return process within the applicable 6-calendar-day period following delivery.


To submit a request:


  • Access your Ocean Rack order through your customer account/order information.
    Select the eligible item you would like to return.
    Submit your return request for review.
    Ocean Rack will review your request and confirm whether it is eligible under this policy.
    If approved, you will receive instructions for returning the item to Ocean Rack.
    The customer is responsible for the cost of return shipping.
    Once Ocean Rack receives the item, it will be inspected to confirm that all return and exchange requirements have been met.
    If the item passes inspection, Ocean Rack will issue the applicable store credit or process the approved exchange.


Please allow up to 10 business days after Ocean Rack receives the returned item for inspection and processing.


Do not send an item back before your request has been approved and return instructions have been provided.


Submitting a return or exchange request does not guarantee approval. All items must meet the conditions established in this policy.


NO REFUND POLICY


Ocean Rack does not offer cash refunds or reimbursements for purchases.


Approved eligible returns and exchanges are processed through store credit.


All Final Sale items are not eligible for return or exchange, except where otherwise required by applicable law.


Store credit may only be used toward future purchases from Ocean Rack and is not redeemable for cash.


FINAL SALE ITEMS


Items designated as Final Sale cannot be returned or exchanged.


This includes:


  • Items included in Ocean Rack’s designated SALE / Final Sale collection
    Light-colored garments, including White and Ivory
    Any other product specifically identified as Final Sale at the time of purchase


Final Sale items are not eligible for return, exchange, or store credit, except where otherwise required by applicable law.


WARRANTY POLICY


Ocean Rack garments are covered by a 30-calendar-day warranty from the date the customer receives the product, subject to the terms and conditions below.


The warranty applies only to verified manufacturing defects. It does not cover damage resulting from normal wear and tear, improper use, accidents, washing, drying, ironing, chemicals, perfumes, lotions, sunscreen, or failure to follow the garment’s care instructions.


Warranty Requirements


For a warranty claim to be considered:


  • The garment must be clean and in an appropriate condition for inspection.
    The original labels and tags must be intact whenever applicable.
    The garment must not show signs of alteration, modification, misuse, or damage unrelated to the reported manufacturing defect.
    The garment should be returned in its original packaging whenever possible.
    The customer must provide proof of purchase.
    Warranty claims must be submitted within 30 calendar days of receiving the product.


Once the garment is received, Ocean Rack will inspect it to determine whether the issue is the result of a manufacturing defect.


If the claim is approved, Ocean Rack will determine the appropriate resolution, which may include an exchange for the same or an equivalent available item.


No cash refunds are issued.


Warranty Exclusions


The warranty does not cover:


  • Improper washing, drying, or ironing.
    Damage caused by misuse or improper care.
    Damage caused by chemicals, perfumes, lotions, sunscreen, or similar products.
    Normal wear and tear.
    Altered, modified, cut, or customized garments.
    Issues unrelated to a manufacturing defect.


Ocean Rack reserves the right to deny a warranty claim when inspection determines that the damage is not related to a manufacturing defect.


HOW TO SUBMIT A WARRANTY CLAIM


Warranty claims are handled separately from regular return and exchange requests.


To submit a warranty claim, please email:


oceanrackpr@gmail.com


Include your order number, full name, item involved, and a brief description of the issue. Photos may be requested to assist with the initial evaluation.


Please do not send the item back until Ocean Rack has reviewed your request and provided further instructions.
By completing a purchase with Ocean Rack, the customer acknowledges and accepts the terms of this Return, Exchange & Warranty Policy.