Refund policy

EXCHANGE POLICY

At Ocean Rack, we carefully select and inspect each garment before shipping. We want you to love your purchase; therefore, eligible items may be exchanged subject to the following terms and conditions.

Exchange period

Eligible, full-price items may be exchanged within 6 calendar days from the date of purchase.

Sale, discounted, promotional, or special-offer items are final sale and are not eligible for exchange.

No cash refunds are issued for exchanges or returns. If your exchange request meets all the requirements of this policy, Ocean Rack will issue store credit for the eligible amount, which may be used toward another purchase.

Exchange requirements

To qualify for an exchange or store credit:

* The item must be unused, unworn, clean, and in perfect condition.
* The item must remain in its original condition and may not have been altered, modified, cut, customized, or have accessories added or removed.
* All original tags, labels, hygienic protection (when applicable), and packaging must be intact.
* The item must not show any signs of use, washing, makeup, perfume, deodorant, stains, odors, or damage.
* Light-colored garments, including White and Ivory, are final sale and are not eligible for exchange.
* Only one exchange per garment is permitted.
* Shipping costs associated with sending the item to Ocean Rack are the customer’s responsibility.
* Ocean Rack does not accept packages sent Cash on Delivery (COD).

Ocean Rack reserves the right to refuse an exchange if the item does not meet the requirements outlined in this policy.

Store Credit & Price Difference

If the exchange is approved:

* The customer may select another eligible item of the same or greater value.
* If the new item has a higher value, the customer must pay the difference before the new item is shipped.
* If the new item has a lower value, the difference will not be refunded in cash. The applicable amount will remain as store credit, subject to Ocean Rack’s approval and applicable exchange conditions.
* No cash refunds or reimbursements are issued.

Exchange Process

To request an exchange:

1. Send your exchange request to oceanrackpr@gmail.com within the applicable 6-calendar-day period.
2. Include your order information and the item you wish to exchange.
3. Ocean Rack will verify the availability of the requested item.
4. If applicable, pay any price difference.
5. Send the item to the address provided by Ocean Rack in the email response.
6. Once Ocean Rack receives the item, it will be inspected to verify that all exchange requirements have been met.
7. If approved, Ocean Rack will issue the applicable store credit or process the exchange, depending on the circumstances, and the new item will be shipped.

Please allow up to 10 business days for the inspection and exchange process after Ocean Rack receives the returned item.

Submitting an exchange request does not guarantee approval. The item must meet all conditions established in this policy.

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NO REFUND POLICY

Ocean Rack does not offer cash refunds or reimbursements for purchases.

All sales are considered final unless an item qualifies for an exchange under this policy or a product is received with a verified manufacturing defect or fulfillment error.

When an exchange is approved and applicable, the customer will receive store credit, not a cash refund.

Store credit may only be used toward future purchases from Ocean Rack and is not redeemable for cash.

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WARRANTY POLICY

Ocean Rack garments are covered by a 30-calendar-day warranty from the date the customer receives the product, subject to the terms and conditions below.

The warranty applies only to verified manufacturing defects. It does not cover damage resulting from normal wear and tear, improper use, accidents, washing, drying, ironing, chemicals, perfumes, lotions, sunscreen, or failure to follow the garment’s care instructions.

Warranty Requirements

For a warranty claim to be considered:

* The garment must be clean and in an appropriate condition for inspection.
* The original labels and tags must be intact whenever applicable.
* The garment must not show signs of washing, use, alteration, modification, or misuse.
* The garment must be returned in its original packaging whenever possible.
* The customer must provide proof of purchase.
* Warranty claims must be submitted within 30 calendar days of receiving the product.

Once the garment is received, Ocean Rack’s quality-control team will inspect it to determine whether the issue is the result of a manufacturing defect.

If the claim is approved, Ocean Rack will determine the appropriate resolution, which may include an exchange for the same or an equivalent available item.

No cash refunds are issued.

Warranty Exclusions

The warranty does not cover:

* Improper washing, drying, or ironing.
* Damage caused by misuse or improper care.
* Damage caused by chemicals, perfumes, lotions, sunscreen, or similar products.
* Normal wear and tear.
* Altered, modified, cut, or customized garments.
* Items purchased at a discount, during a promotion, or as part of a special offer.
* Light-colored garments, including White and Ivory, unless otherwise required by applicable law.

Ocean Rack reserves the right to deny a warranty claim when inspection determines that the damage is not related to a manufacturing defect.

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HOW TO REQUEST AN EXCHANGE OR WARRANTY

All exchange and warranty requests must be submitted exclusively by email to:

oceanrackpr@gmail.com

Please include your order number, full name, the item involved, and a brief description of the reason for your request. Photos may be requested to assist with the initial evaluation.

Important: Sending an item back without first receiving instructions from Ocean Rack does not guarantee acceptance of the exchange or warranty claim.

By completing a purchase with Ocean Rack, the customer acknowledges and accepts the terms of this Shipping, Exchange & Warranty Policy.